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call center monitoring
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call center monitoring software
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Autonomy - The Leader in Meaning-Based Computing & Enterprise Search
Autonomy: Founded in 1996 and utilizing a unique combination of technologies borne out of research at Cambridge University. The company currently has a market cap of $4 billion with offices worldwide. Autonomy's position as industry leader is widely recognized by analysts including Gartner, Forrester Research and Delphi. Delphi calls Autonomy the fastest growing public company in the space.
www.autonomy.com · bookmarked by 42 members · added at Tue, 01 May 2001
Site Details
analytics
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archiving
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audio
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business process management
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call center monitoring
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compliance
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content management systems
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databases
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desktop search
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disposition
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ediscovery
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e-mail
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enterprise information access
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enterprise search
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entity extraction
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faceted classification
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faceted search
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federated search
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file systems
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frcp
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information governance
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information risk management
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intelligent documents
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meaning-based computing
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pan-enterprise search
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records management
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rich media
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video
XAct TeleSolutions : call center, outsourcing help desk, 24 hr telephone answering services ~ US
XAct TeleSolutions provides advanced digital call center solutions, help desk outsourcing, 24 hr telephone answering service and support services.
www.xactservices.com · bookmarked by 3 members · added at Mon, 17 Jan 2005
Site Details
crm
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lead generation
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customer relationship management
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call center services
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help desk
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answering service
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call center outsourcing
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inbound call center
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call center service
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call center management
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call center inbound services
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ivr
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live chat
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chat live
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inbound call center service
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live answering service
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answering services
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inbound call center services
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call center monitoring
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outsource call center
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telephone answering service
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call center cost reduction
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xact
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service dispatch software
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helpdesk
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inbound telemarketing
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outbound telemarketing
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inbound call centers
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outsourcing call centers
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customer support
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phone answering service
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appointment setting service
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call center solution
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call centre
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appointment setting
CEMS Call Center Quality Monitoring and Recording with Agent Evaluation and Screen Caputre - Data Collection Resources
Call Center Quality Monitoring Solutions by Data Collection Resources. DCR pioneered the development of affordable call monitoring, call center quality assurance, call recording and agent evaluation
www.monitoringmadeeasy.com · bookmarked by 1 member · added at Mon, 30 Jul 2007
Site Details
call center monitoring
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call monitoring
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quality monitoring
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call recording
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call center recording
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agent evaluation
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call center quality monitoring
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call center quality assurance
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enterprise call center recording
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call quality monitoring
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call center monitoring software
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better trained call center agents
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e-learning
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training call center employees
Autonomy etalk - Customer Interaction Solutions
Autonomy etalk has call center monitoring software deployed in 40+ countries. Our focus is advanced speech analytics, language-independence, and centralized management as well as desktop monitoring, call logging, customer surveys and evaluation.
www.etalk.com · bookmarked by 1 member · added at Mon, 30 Jul 2007
Site Details
autonomy etalk
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call center
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call center monitoring
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customer service
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surveys
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speech analytics
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evaluations
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call compliance
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quality monitoring
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multi-channel interaction analysis
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real-time agent support
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contact center performance
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financial services
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enterprise compliance
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risk analysis
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customer experience
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